Prices

All prices shown on this website are EUR, and are subject to change without notice. The shopping cart will display the total excluding shipping & handling. You may view the total cost before committing to payment by entering your postal code. An order-confirmation e-mail will be sent showing all item details and associated costs. You will receive a Tax Invoice from us with your delivery. Prices change from time to time; we do endeavor to be accurate, and we will contact you if a price has changed significantly from our published price when you place your order - please note that an order is an offer to purchase, and does not constitute a contract until it is fulfilled - E & OE. Please note that, due to the nature of the computer industry, prices on many components are always falling over time, and we can't credit or refund the difference for any price drop after we have sent out your order.

Warranty

If parts are purchased from us and there is a fault during the warranty period that is attributable to manufacturing defect, the parts are replaced or repaired for the original purchaser only. Warranty is not transferable. For parts found to have manufacturing defects less than 7 days from invoice date, we will replace them from our stock. Parts returned after this time are sent on your behalf at our cost to the factory to replace or repair the hardware as they see fit. Warranty does not cover damage to goods caused by customers, or any consequential damage to other parts, or the loss of data. We do not send out replacements in advance of receiving the returned goods. One year Return-to-base parts warranty is provided from the date of invoice for most parts purchases. Shipping to us is at the customer's expense - we provide return freight if the goods are faulty. If a product arrives damaged or defective, you have 7 days to return it for a replacement. Otherwise, goods of this type returned outside this time will be referred to factory or distributor for replacement/repair decisions. We do NOT send out new parts in advance of receiving the previous parts back for examination. Refer to Re-stocking Charge conditions listed below.

Goods Returned For Credit or Repair

You should contact us by e-mail if something is not working after you receive it. To start the Return Authorisation process, please contact us at Click Here. All goods to be returned, faulty or not, will require a Return Authorisation Number before they can be returned . This is as much for your benefit as it is for ours, since a review of goods returned recently as "faulty" revealed that most were incorrectly installed/configured, had driver/software compatibility issues, or conflicts with other hardware not disclosed to us, and most of these could have been resolved without returning them, and saving YOU the postage cost to us and back to you. Without a RA number, it is also difficult to identify who sent the goods, or why they were sent back. Goods returned without authorisation may not be accepted, or held aside pending the issue of a RA number. As more than 50% of all goods returned are found to be working OK, we are forced to charge a minimum of $33.00 for testing and returning non-faulty goods, so please be sure to test them yourself and explore all possibilities for configuration prior to contacting us. If the goods being returned are found to be damaged or modified in ways which could void manufacturer's warranty coverage, we may require you to pay the testing & return fee in advance. Testing and returning goods to the factory or agent takes time and labour on our part, as well as incurring shipping costs back and forth, and the $33.00 goes part-way to cover this Goods returned within the warranty period that are not repairable or have been obsolete will be replaced with a similar model or given a refund for their current market value, less our restocking charge as outlined below. If you change your mind after purchase, find the goods are incompatible with your equipment, or can't get them to work, you may return unused goods (except software) for a refund of the website-listed product cost (excluding shipping charges) within 7 days. Please note that due to the nature of the computer industry, prices on many components are always falling, and if a product's price has changed significantly since you decided to return it, any refund calculation made will be at the list price on the day it is received by us, less restocking charges as outlined below. We know that you will understand that we can only honour this if the product is returned within this time, unused, in it's original packaging, and unopened if sealed by the manufacturer.

Re-Stocking Charge

When items are returned after 7 days, are returned in a used condition, or if faulty items that have had use are returned some time after purchase in a non-resalable condition, we may have to sell them as used or below our cost. Computer components are especially prone to depreciation due to the rapid pace of new hardware being released, and tend to lose value fairly quickly. If these costs are not paid by those who returned them, they would have to be "shared" by others, which is not fair to all. Used, opened, damaged goods, or goods ordered in specially for you will only be refunded at our discretion, and a restocking charge (minimum 15%) may apply. “If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead". Based on this, and given the depreciation of computer goods mentioned above, any goods returned more than 1 month after purchase will have a minimum of 25% restocking fee, goods returned more than 3 months after purchase will have a minimum of 50% restocking fee, goods returned more than 6 months after purchase will have a minimum of 70% restocking fee, and no refunds will be entertained after 12 months.